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Responsible Gambling at Goldex Casino

At Goldex Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Goldex Casino operates in accordance with the requirements set out by Australian gambling regulations and holds a valid licence that requires us to uphold the highest standards of player protection. We actively promote responsible gambling practices and work to prevent problem gambling, underage gambling, and gambling-related harm.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money on gambling than you can afford to lose?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to friends or family about how much you gamble?
  • Do you chase losses by continuing to gamble after losing?
  • Has gambling caused problems with your relationships or employment?
  • Do you feel restless or irritable when you try to stop gambling?
  • Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on this page or reach out to a support service.

Responsible Gambling Tools

Goldex Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. You will receive a notification when your session time is approaching its limit.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Goldex Casino for a period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To activate self-exclusion, contact our support team at [email protected].

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done at www.betstop.gov.au or by calling 1800 238 786. Once registered with BetStop, Goldex Casino is legally required to prevent you from gambling on our platform.

Underage Gambling Prevention

Goldex Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend their account pending verification.

If you share a device with minors, we recommend:

  • Logging out of your account after every session
  • Never saving your login credentials on shared devices
  • Using parental control software to restrict access to gambling websites

Parental control tools available in Australia include:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose — treat it as entertainment, not income
  • Set a budget before you start and stick to it
  • Never chase your losses
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available to assist you with any concerns, help you set limits, or guide you through the self-exclusion process. You can reach us through the following channels:

We take all responsible gambling requests seriously and will respond promptly. Your wellbeing is our priority.

Last updated: June 2026

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