Privacy Policy

Effective Date: 1 June 2026

Welcome to the Privacy Policy of Casino Goldex ("we", "us", "our"). This policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia.

1. Information We Collect

We collect the following types of personal information:

Identity Information: name, date of birth, gender.
Contact Information: email address, phone number, postal address.
Account Information: username, password, transaction history.
Payment Information: credit/debit card details, bank account information.
Technical Information: IP address, browser type, device information, cookies.
Usage Data: pages visited, time spent on site, clickstream data.

2. How We Collect Your Information

We collect personal information directly from you when you register an account, make deposits or withdrawals, contact customer support, or otherwise interact with our services. We also collect information automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

Your personal information is used for the following purposes:

To provide and manage your account and access to our services.
To process transactions and payments.
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
To improve and personalise your experience on our website.
To communicate with you about your account, promotions, and updates.
To detect and prevent fraud and other unlawful activities.

4. Disclosure of Your Information

We may disclose your personal information to:

Our service providers and partners who assist us in operating our business (e.g., payment processors, IT service providers).
Regulatory authorities and law enforcement agencies as required by law.
Other third parties with your consent or as necessary to protect our rights.

5. International Transfers

Your information may be transferred to and stored in servers located outside Australia. We ensure that any such transfers comply with applicable privacy laws and that your information is protected with appropriate safeguards.

6. Security of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Withdraw consent where applicable.
Object to or restrict processing of your personal information.

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +61 2 1234 5678

Address: 123 Goldex Street, Sydney, NSW 2000, Australia

For more information about privacy rights in Australia, you can visit the Office of the Australian Information Commissioner (OAIC).